Shipping Policy

This Shipping Policy applies to all orders placed on BastionX. By placing an order, you agree to the terms mentioned below.

1) Order Processing

  • All orders are processed within 1–2 business days after payment confirmation or order confirmation, unless otherwise stated on the product page.
  • Orders placed on weekends, public holidays, or during high-volume sale periods may require additional processing time.
  • Processing time refers only to order preparation, packing, quality check, sealing, and handover to the courier partner.
  • BastionX reserves the right to delay processing if additional verification is required for security, fraud prevention, address confirmation, payment confirmation, or any other operational reason.

2) Shipping Timeline

  • Shipping timelines are estimated delivery timelines only and are not guaranteed.
  • Usual delivery time may vary depending on the destination location, courier performance, weather conditions, route availability, operational delays, peak demand periods, or other external factors.
  • Remote, rural, or less serviceable areas may take longer than standard delivery timelines.
  • Delays caused by courier partners or third-party logistics providers are outside the direct control of BastionX.

3) Shipping Coverage

  • BastionX currently ships within India only, subject to courier serviceability and pincode availability.
  • If a pincode is not serviceable, we may contact the customer for an alternate address, alternate shipping option, or order cancellation if delivery cannot be arranged.
  • BastionX reserves the right to refuse shipping to any location where delivery is not feasible, unsafe, or repeatedly problematic.

4) Shipping Charges

  • Shipping charges, if applicable, will be shown at checkout.
  • Shipping charges are non-refundable once the order has been dispatched.
  • In the case of a return to origin, refused delivery, or failed delivery due to customer-side issues, shipping charges and RTO-related costs may be charged to the customer and will not be refunded.

5) Address Accuracy

  • The customer is fully responsible for providing a complete, accurate, and deliverable shipping address at the time of order.
  • The address must include correct:
    • House/flat number
    • Street name
    • Landmark, if needed
    • City
    • State
    • Pincode
    • Phone number
  • BastionX will not be responsible for failed delivery, delay, or loss caused by:
    • Incorrect address
    • Incomplete address
    • Wrong pincode
    • Incorrect phone number
    • Customer not reachable
    • Customer unavailable at the delivery location
  • Address changes are not allowed after dispatch.
  • If a customer requests an address change before dispatch, BastionX may or may not approve it at its sole discretion.

6) Order Confirmation and Verification

  • BastionX reserves the right to verify any order before dispatch.
  • Verification may include:
    • Phone confirmation
    • Address validation
    • Payment review
    • Fraud screening
    • COD confirmation
  • If an order appears suspicious, incomplete, duplicated, or at risk of abuse, BastionX may hold, cancel, or request additional confirmation before dispatch.

7) Packaging and Dispatch

  • Every order is carefully packed, checked, and sealed before dispatch.
  • BastionX uses controlled packing standards to reduce damage, missing items, and transit issues.
  • All packages are video recorded during packing for internal verification.
  • Customers are advised to inspect the package carefully at the time of delivery before accepting it.

8) Tracking Information

  • Once the order is shipped, the customer will receive tracking details through the available communication channel.
  • Tracking updates are managed by third-party courier partners, and update timing may vary.
  • BastionX is not responsible for temporary tracking delays, incorrect courier scan updates, or delayed tracking sync from logistics partners.

9) Delivery Attempts

  • Courier partners usually attempt delivery according to their own policies and route scheduling.
  • Customers must remain reachable on the phone number provided at checkout.

  • If delivery fails because the customer:

    • Does not answer calls
    • Is unavailable
    • Provides an incorrect address
    • Refuses to accept the parcel

    then the shipment may be returned to origin.

10) Failed Delivery, Refused Delivery, and RTO

If delivery fails for any customer-related reason, including but not limited to:

  • Refusal of delivery
  • Incorrect address
  • Incomplete address
  • Wrong pincode
  • Customer unreachable
  • Customer unavailable
  • Customer not accepting repeated delivery attempts

then the order may be marked as Return to Origin (RTO).

In such cases:

  • Any fees already paid will not be refunded
  • The customer will be liable for RTO charges
  • BastionX may deduct return, shipping, and logistics-related costs where applicable
  • No refund, replacement, or store credit will be issued for customer-caused delivery failure

11) Cash on Delivery (COD) Orders

  • COD orders are accepted at BastionX only where available and only for eligible pincodes or customers.
  • Customers selecting COD must ensure:
    • They are available to receive the package
    • They intend to accept the order
    • Their contact details are correct and active
  • Repeated COD refusal, fake COD orders, unreachable behavior, or return abuse may result in:
    • COD being disabled for future orders
    • Order cancellation
    • Blocking of future purchases at BastionX’s discretion

12) Delays Beyond Our Control

BastionX is not responsible for delays caused by circumstances outside our direct control, including:

  • Courier delays
  • Weather disruption
  • Transport disruption
  • Regional service interruption
  • Strikes
  • Lockdowns
  • Government restrictions
  • Natural disasters
  • Technical issues with logistics partners
  • High-volume shipping periods

Such delays do not qualify the customer for compensation, cancellation, refund, or replacement.

13) Lost, Misrouted, or Undelivered Parcels

If a parcel is delayed, misrouted, or appears undelivered due to courier-side issues, BastionX will reasonably assist the customer in tracing the shipment.

However:

  • BastionX cannot guarantee courier performance
  • BastionX is not liable for courier faults beyond our control
  • Resolution will depend on courier investigation, tracking status, and verification outcome

If the issue was caused by customer-side mistakes such as wrong address or wrong phone number, BastionX will not be responsible.

14) Damaged Package at Delivery

If the outer package appears damaged, tampered with, opened, or suspicious at delivery:

  • The customer should record a video before opening the parcel
  • The customer should keep the package and all contents intact
  • The issue must be reported immediately after delivery

Failure to provide proper proof may affect claim eligibility under the Return, Replacement & Warranty Policy.

15) Partial Shipments

In some cases, orders may be shipped in one parcel or more than one parcel depending on operational needs.

BastionX reserves the right to:

  • Ship items separately if required
  • Delay part of an order due to stock or logistics issues
  • Hold shipment until all items are ready, if needed

Partial shipment does not create a right to cancellation, refund, or compensation unless BastionX explicitly agrees otherwise.

16) Cancellation Before Dispatch

  • Orders can only be cancelled before dispatch.
  • Once packed and shipped, the order cannot be cancelled.
  • If an order is cancelled after dispatch due to customer request, shipping and handling charges may still apply where relevant.

17) Delivery Acceptance Responsibility

Once a parcel is delivered, the customer is responsible for:

  • Checking the parcel condition
  • Checking whether the package is tampered with
  • Recording an unboxing video if any issue is suspected

Delivery acceptance without timely inspection may affect later claims.

18) Fraud Prevention and Abuse Control

BastionX reserves the right to deny service, delay dispatch, request verification, cancel an order, or restrict future orders in cases of suspected abuse, including:

  • Fake orders
  • Fake COD bookings
  • Delivery refusal patterns
  • Address manipulation
  • Chargeback risk
  • Unusual order behavior
  • Repeated claim abuse

This policy is intended to protect BastionX, our logistics partners, and genuine customers.

19) Customer Support for Shipping Issues

For shipping-related support, please contact us with your order number and registered phone number:

Support response time is generally 24–48 business hours, depending on query volume.

20) Final Rights and Jurisdiction

  • BastionX reserves the right to make the final decision on all shipping-related issues after reviewing the order, tracking, courier records, and customer communication.
  • All shipping-related disputes are subject to the jurisdiction of New Delhi, India only.

21) Acceptance of Policy

By placing an order with BastionX, the customer confirms that they have read, understood, and agreed to this Shipping Policy.