Contact information

If you have any questions, concerns, or require assistance regarding your order, products, or services, you can reach out to us using the details below.

📞 Customer Support

🕒 Support Hours

  • Monday to Saturday
  • 10:00 AM – 7:00 PM (IST)

All queries are typically responded to within 24–48 business hours.

📦 Order & Support Guidelines

  • Please include your Order ID and registered phone number/email when contacting us for faster resolution
  • For claims related to returns, replacements, or warranty, ensure you provide:
    • Required proof (such as unboxing video, images, etc.)
    • Clear explanation of the issue

⚠️ Important Notes

  • Support is provided only through the above official channels
  • BastionX is not responsible for communication through unofficial or third-party channels
  • Abusive, fraudulent, or irrelevant requests may be ignored or blocked at our discretion

We are committed to assisting genuine customers and ensuring a smooth experience with BastionX.