Terms of service
These Terms of Service govern your use of the BastionX website, products, services, and any orders placed through our store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or place an order.
1) General Use
BastionX operates an online store for the sale of products and related services. We reserve the right to update, change, suspend, or discontinue any part of the website, product listings, offers, features, or services at any time without notice.
We also reserve the right to refuse service to anyone at our sole discretion, including where we suspect fraud, abuse, misuse, chargeback risk, suspicious behavior, or violation of these Terms.
2) Eligibility
By using this website or placing an order, you confirm that:
- You are legally capable of entering into a binding contract
- The information you provide is true, accurate, current, and complete
- You are not using the website for any unlawful, fraudulent, or abusive purpose
If any information submitted by you is false, incomplete, misleading, or suspicious, BastionX reserves the right to cancel the order, block the account, or refuse future service.
3) Product Information
We make every reasonable effort to display product details, images, specifications, and descriptions accurately. However:
- Product images may be for illustration purposes
- Slight variations in appearance, packaging, or accessories may occur
- Specifications, descriptions, and availability may change without notice
- We do not guarantee that all website information is error-free, complete, or current
BastionX reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
4) Order Acceptance
Placing an order does not automatically mean the order is accepted. BastionX reserves the right to:
- Accept or reject any order
- Cancel any order before dispatch
- Request additional verification before processing
- Limit or refuse quantities per customer, address, payment method, or order
An order may be cancelled if payment verification fails, stock is unavailable, address details are incomplete, or fraud is suspected.
5) Pricing and Payment
All prices are shown in the applicable currency and may change at any time without notice.
- Prices may include or exclude taxes as stated at checkout or on the product page
- Shipping charges, if applicable, are shown separately or at checkout
- Promotional offers, discounts, or coupons may be changed or withdrawn at any time
BastionX is not responsible for payment gateway errors, bank-side delays, failed transactions, or technical issues caused by third-party payment providers.
If a payment is reversed, disputed, or charged back, BastionX reserves the right to suspend the order, deny future service, and pursue recovery of applicable losses.
6) Taxes
Customers are responsible for providing accurate tax and business information where required. Any taxes applicable to an order will be handled according to the details shown at checkout, invoice, or within the applicable tax configuration.
BastionX may request additional documentation for verification, tax compliance, or legal reasons.
7) Shipping and Delivery
All shipping-related matters are governed by our Shipping Policy.
- Delivery timelines are estimates only
- Delays may occur due to courier, weather, route, operational, regional, or external factors
- BastionX is not liable for courier-side delays or failures outside our control
Customers are responsible for providing a correct, complete, and reachable shipping address and contact number.
8) Returns, Replacement, Refunds, and Warranty
All return, replacement, refund, and warranty matters are governed by our Return, Replacement, Refund & Warranty Policy.
By purchasing from BastionX, you agree to the return and warranty conditions stated in that policy, including:
- Replacement-only terms
- Proof requirements
- Reporting windows
- Shipping responsibility
- Warranty limitations
- Warranty void conditions
No claim outside the written policy will be automatically accepted.
9) Account and Order Accuracy
You are responsible for ensuring that all order details are correct, including:
- Name
- Phone number
- Email address
- Delivery address
- Product selection
- Variant selection
- Payment details
BastionX is not responsible for errors caused by incorrect information entered by the customer.
If a mistake is identified after order placement, BastionX may or may not be able to make changes at its discretion.
10) Customer Responsibilities
You agree to:
- Use the products only for lawful and intended purposes
- Follow setup and usage instructions properly
- Keep your purchase proof, invoice, and communication records
- Report issues within the time limits specified in our policies
- Not misuse, damage, tamper with, alter, or attempt unauthorized repair of any product
Any misuse, abuse, or failure to follow instructions may void support, replacement, or warranty eligibility.
11) Prohibited Use
You may not use our website or products in any way that is unlawful, harmful, abusive, or intended to damage BastionX, our store, our systems, our brand, or our reputation.
Prohibited conduct includes, without limitation:
- Fraudulent orders
- False claims
- Fake chargebacks
- Misrepresentation of identity or location
- Attempting to manipulate returns or warranty claims
- Tampering with product seals, serial numbers, software, or hardware
- Reselling or distributing in a way that violates law or brand policy
- Any activity intended to disrupt, damage, or exploit BastionX operations
BastionX reserves the right to investigate and take appropriate action in such cases.
12) Intellectual Property
All content on the BastionX website, including but not limited to:
- Brand name
- Logos
- Product names
- Product descriptions
- Images
- Videos
- Website design
- Graphics
- Text
- Layout
- Trademarks
- Promotional materials
are the property of BastionX or used with permission.
You may not copy, reproduce, modify, distribute, sell, or use any BastionX intellectual property without prior written consent.
Any unauthorized use may result in legal action.
13) Brand and Trademark Protection
The BastionX brand, including its name, identity, visuals, and associated marks, is protected. Any misuse, imitation, unauthorized reproduction, or misleading use of the BastionX brand or similar branding elements is strictly prohibited.
BastionX reserves the right to protect its brand through platform reports, legal notices, takedown requests, and other available remedies.
14) Third-Party Services
Our website and operations may rely on third-party services such as:
- Payment gateways
- Courier companies
- Logistics providers
- Tracking systems
- Hosting and software services
BastionX is not responsible for delays, failures, errors, outages, or losses caused by third-party providers beyond our direct control.
15) Limitation of Liability
To the maximum extent permitted by applicable law, BastionX shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Use or inability to use the website or products
- Delayed delivery
- Courier failure
- Payment failures
- Order cancellation
- Product misuse
- Third-party service failure
- Unauthorized account access
- False or abusive customer claims
Our total liability, if any, shall be limited to the amount paid for the specific product or service giving rise to the claim, subject to applicable law and the terms of our policies.
16) No Warranty Beyond Written Policy
Except as expressly stated in our written warranty policy, all products and services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.
No oral statement, message, or informal assurance from any employee, representative, or channel shall override the written policies published by BastionX.
17) Indemnity
You agree to indemnify, defend, and hold harmless BastionX, its owners, employees, agents, and partners from any claims, losses, liabilities, costs, or expenses arising out of:
- Your misuse of the website or products
- Your violation of these Terms
- False or fraudulent claims
- Chargebacks or payment disputes caused by your actions
- Breach of law or third-party rights
- Misrepresentation of information provided by you
18) Abuse, Fraud, and Chargebacks
BastionX takes fraud and abuse seriously. If we detect suspicious activity, we may:
- Cancel or hold orders
- Request additional verification
- Refuse service
- Block future orders
- Contest chargebacks and disputes
- Share relevant evidence with payment partners, logistics partners, and authorities where necessary
This may include order logs, tracking records, delivery proof, packing footage, chat records, and related evidence.
19) Suspension or Termination
BastionX may suspend or terminate access to the website, customer support, or future purchasing rights at any time if we believe a user has violated these Terms, abused our policies, or acted in a fraudulent or harmful manner.
20) Force Majeure
BastionX will not be held responsible for any delay, failure, or interruption caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Fire
- Flood
- Strikes
- Lockdowns
- Government orders
- Transport disruption
- Courier disruption
- Internet or system outages
- War, civil unrest, or similar events
21) Changes to Terms
BastionX may update these Terms of Service at any time. Updates become effective when posted on the website. Continued use of the website or placing orders after changes are posted means you accept the updated Terms.
22) Governing Law and Jurisdiction
These Terms shall be governed by the laws of India. Any disputes arising out of or relating to BastionX, its products, website, policies, or services shall be subject exclusively to the jurisdiction of New Delhi, India.
23) Contact
For questions related to these Terms, you may contact us at:
WhatsApp: 8076498661
Email: customercarebastionx@gmail.com
24) Entire Agreement
These Terms of Service, together with our Shipping Policy, Return, Replacement, Refund & Warranty Policy, Contact Information page, and any other policy posted on the BastionX website, form the complete agreement between you and BastionX regarding your use of our store and services.
By using this website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service.